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spa etiquette and policies

PLEASE READ THIS PAGE IN FULL 

DAY SPA POLICIES:

  • THIS IS A NO SMOKING PROPERTY - VAPE ARE ACCEPTED

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  • GIFT VOUCHERS ARE AVAILABLE TO REDEEM AT OUR CEDAR CREEK SPA RETREAT.

  • SPA RETREATS:  Masseys Creek Court CEDAR CREEK 4520 (Check booking confirmation for Street address and directions)

  • WE ARE NOT AFFILIATED WITH ANY OTHER SPA. ​

BOOKINGS/PAYMENTS:

  • Payments via CASH, EFTPOS, TAP TO PAY, BANK TRANSFER (WE PREFER CASH OR BANK TRANSFER TO AVOID FEES)

  • (Please note, mobile service is limited in Cedar Creek, we may request full payment 24hr prior to your booking)

  • We may request a booking deposit for larger or longer bookings by securing credit card details.

  • Arrivals: Please arrive 15mins prior  - Late arrivals May shorten your treatment time.​

  • We do not give refunds for any reason. We may provide you with store credit only.

  • COUPLES BOOKINGS: Couples bookings are performed consecutively, one treatment while the other guest is in the sauna or magnesium bath unless otherwise arranged) ​

CANCELATIONS & BOOKING CHANGES:

  • Any changes , cancellations must be done by contacting us.​

  • Cancellations or changes less than 24 hours notice you will be charged the full fee of the services booked

  • Full payment will be charged for NO SHOWS. ​

  • A non refundable $50 booking fee is requested, will be transferred to another date if within the 24hr cancelation period.

GIFT VOUCHERS : 

  • All Gift Vouchers are valid for 1 year from the date of purchase unless specified on the voucher.

  • Must be redeemed in One Visit & are NOT transferable to other guests.

  • Can not be used with special offers or promotions, not redeemable for cash, food or drinks (unless included in your package)

  • Gift Vouchers purchased for a specific treatment or promotion are valid for 2 months only

  • Standard Vouchers are valid for 1 years; however, after the first 12 months, the voucher will revert to its dollar value to reflect any potential changes in treatment pricing over time (to accommodate general yearly increases in costs)

  • GIFT VOUCHERS ARE NOT VALID TO BE REDEEMED ON RETREATS & BNB (unless stated on the voucher )OR FOOD.

SPA ETTIQUTE :

  • Togs are required for all bookings that include  infrared Sauna, Magnesium Bath, and mud wraps.

  • General massage , other Beauty services. Do not require you to bring togs.​​​

  • CEDAR CREEK is our Out door location (under cover) however this is in hinterland setting, there are native animals that roam around, ducks, chickens, birds and other wildlife from time to time, please do not feed or touch them unless otherwise instructed. 
    We have mosquitoes netting around our treatment area and bug spray if needed. Our retreats and treatment spa may have limited booking times due to rain, or in colder months, we will do our best to accommodate your requests. Our outdoor treatment area is covered, with cafe blinds around & infrared heater as well as electric blanket on the bed. But be mindful the temperature changes up in the mountains we will do our best to keep you warm.

  • BNB POLICIES:

  • THIS IS A NON SMOKING PROPERTY - VAPES ARE ACCEPTED 

  • Bookings for our Stay BNB required a $50 deposit paid via our secure payment option with the booking system, balance is due 7days prior to your stay date, may be paid via bank transfer or cash on arrival.

  • We also require a Credit Card hold on check-in for any incidentals or damages. A valid credit card must be presented, or a cash bond of $500 may be required on booking.

  • We request a sight of your Licence on arrival at check in. Rego number , Name Address & mobile number.

  • Booking cancelations for Stay or Spa & Stay packages must be made 7days prior to the booking date or 100% of the fee will be payable.

  • You may request to change dates or transfer your booking to another guest.

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cedar lake.jpg

Cedar Creek

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